The Black Angel | Gothic Shop - Help / F.A.Q

GOTHIC STORE | HELP /  FREQUENTLY ASKED QUESTIONS (F.A.Q.)

If you should encounter problems during the ordering process in our gothic shop, or if you have questions you want answered in advance, in this section you will find the most Frequently Asked Questions (F.A.Q.) to topics like security, payment methods, sizes, exchanges and our terms and conditions. Please read the appropriate category carefully, and should you still not have found the answer to your question, please contact our team, we will be happy to assist you.

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CUSTOMER SATISFACTION

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The greatest reward for us is customer satisfaction, it shows us that we’re doing things right, the way they ought to be, and more importantly, it gives new customers a great way to assess what they can expect form us. So go ahead and look at some of the feedback we have received the last years.

 

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TERMS & CONDITIONS

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In this category we answer all questions about our Terms and Conditions as well as your right to exchange or return purchases to us. The answers are provided in plain English, no fancy legal jargon, just simple, clear and concise answers and how things work on our website

 

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PAYMENT METHODS

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In this category we provide answer to all questions about payment methods accepted in our gothic shop, like Visa, Mastercard, Paypal or the good ol’ reliable bank transfer. We also cover topics about security when paying with credit card.

 

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FINDING THE RIGHT SIZE

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In this category we provide answer to all questions about choosing the right size for the clothing you are about to buy from our store. Will this corset fit? A clothing size 38, is that an M or an L? And what about this top?  We answer these questions here, and help you making sure that your order will fit!

 

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TECHNICAL ASSISTANCE & SOFTWARE

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In this category we provide answer to all questions about minimum system configuration needed to properly visit our website, the technical requirements so you can order clothing from our shop without any problem. Explained easily, also for computer novices.

 

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GLOSSARY

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Some of our clothing is described with specific words and terms coined by the clothing industry, and while we try to keep things simple, we are aware that it might sometimes sound confusing, which is why we have created this glossary with the most common terms used to describe our clothing.

 

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