The Black Angel | Gothic Shop - Help / F.A.Q

GOTHIC STORE | HELP /  FREQUENTLY ASKED QUESTIONS (F.A.Q.)

If you should encounter problems during the ordering process in our gothic shop, or if you have questions you want answered in advance, in this section you will find the most Frequently Asked Questions (F.A.Q.) to topics like security, payment methods, sizes, exchanges and our terms and conditions. Please read the appropriate category carefully, and should you still not have found the answer to your question, please contact our team, we will be happy to assist you.

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CATEGORY: terms & conditions / exchanges & returns
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Gothic Clothing Store | F.A.Q. - questionmark icon

In this category we answer all questions about our Terms and Conditions as well as your right to exchange or return purchases to us. The answers are provided in plain English, no fancy legal jargon, just simple, clear and concise answers and how things work on our website

 

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CATEGORY: payment methods (Visa, Mastercard, Paypal, bank transfer)
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Gothic Clothing Store | F.A.Q. - questionmark icon

In this category we provide answer to all questions about payment methods accepted in our gothic shop, like Visa, Mastercard, Paypal or the good ol’ reliable bank transfer. We also cover topics about security when paying with credit card.

 

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CATEGORY: chosing the right size
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Gothic Clothing Store | F.A.Q. - questionmark icon

In this category we provide answer to all questions about choosing the right size for the clothing you are about to buy from our store. Will this corset fit? A clothing size 38, is that an M or an L? And what about these trousers or that coat? We answer these questions here, and help you making sure that your order will fit!

 

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CATEGORY: technical assistance
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Gothic Clothing Store | F.A.Q. - questionmark icon

In this category we provide answer to all questions about minimum system configuration needed to properly visit our website, the technical requirements so you can order clothing from our shop without any problem. Explained easily, also for computer novices.

 

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