Our gothic shop offers easy returns and exchanges for all clothing, jewelery and accessories purchased from our store. We take great care to avoid unnecessary exchanges for different sizes by offering customers the possibility to include their measurements during checkout. Should an item still not fit or should you not like it, you can return it to us within 2 weeks for a full refund, no questions asked.
Please send your return / exchange parcel to this address:
Supernova Cult S.A.R.L.
Send the return or exchange parcel back to us freight paid, with the transport company of your choice (airmail only, no container boat shipping). We recommend using a carrier that provides you with insurance and tracking, customers are responsible and liable for the safe return of exchange goods back to our offices. You may use our packaging and box to send the items back provided the box is in sufficiently good condition to arrive with us undamaged.
Customer from outside the EU: you must also make sure the parcel is correctly labeled as a return or exchange both on the outside and inside of the box. Any import taxes or customs fees that will be invoiced to us upon entry of the parcel on EU territory are at the return sender's expense. We therefore recommend using our returns form (included with your order) AND special purpose stickers available from the carrier you have chosen to send the return back to us. In absence of such stickers, using a sharpie and writing “Return / Exchange” in bold, black letters on the outside of the box is the next best solution.
Once we have received the gothic clothing or jewelry back in mint condition, we will either send you the replacement item / size you requested, or a full refund for the item value. Shipping costs or custom fees / taxes are not refunded. Replacement items or exchange sizes are sent back to you free of charge (once only).
Note: to prevent abuse, we reserve the right to issue refunds for returns of three or more items in the form of a store credit, or to charge a 15% restocking fee. The decision to enforce this policy will be determined on a case-by-case basis.